Recommendations
Content Designer at Kainos
“Olivia is such an invaluable member of the team. She really is a top class content designer.”
Accounts Director at Versett
“Since working together on Olivia’s first project at Versett to today, I can honestly attest that Olivia is one of the most remarkable content designers I’ve yet to work with.
“I have reviewed many of her final deliverables, and all have shown a mastery in content strategy, information architecture, and UX/accessibility best practices. She can be trusted with senior stakeholders, and is a high-level communicator, both written and verbal.
“But, beyond her mastery, Olivia also has an innate ability to build teams and collaborate. Whether on a project, or through leading a social event in the office, she infused our workspace with positivity. An invaluable asset, her expertise and spirit would elevate any team she joins.”
Senior Product Designer at Versett
“Olivia and I had the opportunity to work closely together at Versett, specifically in the domain of content design and strategy. She is an absolute joy to collaborate with, driven by a strong motivation to deeply understand user perspectives and to deliver outstanding results. I am thrilled to recommend Olivia for her exceptional contributions to UX writing and content strategy, which consistently elevate the quality of our work.”
Design Director at Versett
“Olivia is a powerhouse in content design and strategy. As her manager at Versett, I’ve been consistently impressed by her creative abilities. Her writing is electrifying, and she has the rare talent of reigniting the passion that drew you to design in the first place. She inspires and pushes our clients towards bolder visions.
“Moreover, Olivia is a delight to work with – authentic, motivated, and proactive in shaping how Versett communicates. It’s been a privilege to watch her work and learn from her.”
Product Designer at Kainos
“Her work to revamp and update the [content] library which is used by design, development and BA capabilities as a central source of truth, [has] been critical to delivery and future proofing our ways of working for new and more complex features that come into the app.”
Product Manager at Kainos
“Olivia has managed people and influenced content across dozens of pages, services and channels and, without her influence, the service would not be what it is today.”
Account Director at Versett
“Since joining forces with Olivia at Versett in 2022, I’ve witnessed firsthand her mastery of content design. Navigating the complexities of the retail sector, her insights have been nothing short of transformative, introducing clarity to intricate content design challenges and championing advancements in information architecture. With a knack for research and a keen understanding of both client and end-user needs, she has consistently delivered valuable insights on our projects.
“Olivia is also a driving force of company culture. As we transitioned back to office life, she breathed vitality into our workspace, championing initiatives like the monthly “culture catalyst” role, fostering collaboration, and elevating our collective understanding of content design and it’s role within the broader product development lifecycle.
“Combining patience, kindness, and a steadfast commitment to teamwork, Olivia has undoubtedly elevated my own, and our team’s capabilities, while enriching the experiences we craft for our clients.”
Business Analyst at Kainos
“Olivia demonstrates her leadership qualities daily, taking ownership for important areas of the app, ensuring she and her team of content designers are supporting the needs of the programme through research and analysis and our almost endless delivery requests (which never seem to faze her!).”
UX Lead at Mutual Mobile
“I had the pleasure of collaborating with Olivia on a brief project, and I couldn’t be more impressed with her professionalism and responsiveness. Olivia was quick to address any queries and provided valuable insights throughout the project. I wouldn’t hesitate to work with her again in the future!”
Product Manager at Versett
“I had the pleasure of working closely with Olivia at Versett and see the strength of her talent in understanding what constitutes successful content design and information architecture for websites.
“She takes her work seriously & is committed to improving clarity for users. She would be an asset to any team needing a strong content strategist.”
Product Designer at Versett
“Absolutely thrilled to endorse Olivia for her exceptional contributions during our time at Versett! As a Senior Content Designer, she effortlessly centers her focus on users, infusing a user-first approach into every piece of content. Her expertise in Accessibility and Content Creation works wonders in enhancing product usability and overall user experience.
“Olivia’s knack for presenting insights with finesse always leaves clients beaming. Even amidst tight deadlines and high-pressure situations, she consistently delivers top-notch results. With a government background, Olivia’s commitment to accessibility shines through, ensuring inclusivity for all users.
“A true team player, Olivia’s collaboration with Designers, Researchers, and project managers never fails to yield remarkable outcomes. It’s an absolute pleasure to recommend Olivia for her invaluable contributions to UX writing and Content Strategy.”
Product Manager at Kainos
“Olivia is not only leading conversations around content strategy, but is seen as a key leader within the team, providing valuable insight to help drive the NHS App product strategy and beyond.”
Head of Design & Content at Sky (Comcast)
“Olivia first and foremost was a great part of the team and was key at bringing people together to deliver great digital products.
“Her willingness to get involved in things was excellent, not only her default skillset in Content and UX but also demonstrated great leadership by getting involved in projects outside of her comfort zone, which was great for the rest of the team.”
OLIVIA THORNTON 